In most cases, a simple insole can be the solution for a perfect fit. You can find them in supermarkets or shoe repair establishments. A pair of heel pads is included in your box, in case you feel your heel is a bit too big. We recommend you try these solutions before requesting a change to avoid the entire process, so you can enjoy your purchase immediately. If they are still too big for you or feel uncomfortable, you can request your change according to our EXCHANGE POLICY.