How do shipments work at KAVËLINA?
Shipping is FREE to any delivery address within the United States, as long as your purchase is greater than 200 dollars. Otherwise, shipping will be calculated depending on your zip code.
Orders are processed the next day once the purchase order is received. The variation in delivery time (4 to 8 business days) depends on the destination of the package.
The parcel provider is selected at the discretion of KAVËLINA.
When you place your order you will receive an email (to the email provided in your order) confirming your tracking number and the name of the package. With this number you can track your order at any time from the page of said parcel. We ask that you do not forget to always check your “junk” or “SPAM” email folder to verify that our email has not gone to one of these folders. If for any reason you did not receive our email, please contact us so we can help you.
Shipping corresponding to the first product change (by size or model) is FREE; as long as the necessary conditions for the change are met. For second changes, the cost would be at your expense. (See EXCHANGES AND RETURNS section)
Shipping for returns is FREE; as long as the necessary conditions for the return are met. (See EXCHANGES AND RETURNS section)
At the moment we only make free shipping within the Unites States, visit our page in México for free shipping within the Mexican Republic,
If your delivery address is abroad, contact us at contacto@kavelina.com.mx and we will give you a special shipping quote, the cost of which will depend on the country you are in, and must be assumed by you. In this case, the prices used are in dollars, both for the products and for shipping. You should keep in mind that depending on the country, there may be certain additional taxes.
We ask that to speed up the shipping process of your product and avoid setbacks, you take special care when filling out all your information, and verify that all information is correct before completing your purchase process.
In the event that no one is at your home at the time of delivery and the package has not been received, we ask you to contact the parcel company; and through your tracking guide reschedule a new delivery.
In the event that the package is returned to our facilities, and the parcel company’s report says that contact with the customer could not be made, we will send you an email to agree on the new delivery conditions. In this case, this new shipment will be at your expense.
Due to the current situation resulting from the pandemic, delivery times may be delayed by 2 or 3 business days. We ask in advance for your patience and understanding if this should be your case.
Although any delivery setback by the parcel company is not the responsibility of KAVËLINA, we are here to support you in case of any questions or complaints regarding your shipment. We only ask that you notify us in time so we can help you. Send us an email to contacto@kavelina.com.mx and we will be happy to provide a solution to your problem.
