Alejandra Gallo Puente (hereinafter also known as “Kavelina”), with address at 148 Grieta, House 1, Col. Jardines del Pedregal, Mexico City, Alcaldía Alvaro Obregón, C.P. 01900 Mexico, and the website www.kavelina.com, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:
To what end will we use your personal information?
Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but which allow and enable us to provide you with personalized care:
o The user who accesses the Kavelina website is not required to provide personal information to view the website, therefore, any communication of data for such purposes will occur because the user has voluntarily decided to browse or use personalized services.
o Provide the requested products, register and follow up on the guidance, advice and services provided by Kavelina, through the different communication channels.
o Respond to your information, care and service requirements.
o Improve Kavelina’s web pages, as well as its services and products, in order to offer better service and content.
o In the event that the user contacts Kavelina to make inquiries or request information, said data processing will be carried out with the purpose of attending and answering the communications received, as well as sending the information requested to the aforementioned entity.
o In the event that the user decides to register on the website in order to benefit from all the content and services offered through it, their personal information will be processed for various purposes that are specified, without limitation, in this privacy policy, as these may vary depending on the services that in each case are offered by Kavelina through the website, related to its brands and products.
o Consequently, if the user does not agree with the processing of their personal details by Kavelina, they must refrain from communicating or sending their personal data to this company through any means, including email, registration and setup on the website, filling in forms, in order to view the website anonymously.
o Your personal information will only be used for limited purposes, such as those set forth herein and/or those that, if applicable, are unequivocally informed prior to collecting and processing the user’s personal data.
o Contact you by phone or email to provide the service and offer the previously requested products and follow-up on the services provided.
o Generate and keep a record in the Kavelina customer and contact database, which will be kept for the period and under the terms and conditions established in the Federal Law on Protection of Personal Information Held by Private Parties and its Regulations.
o Evaluate the quality of the services provided by Kavelina to its clients.
o Offer you new and customized products and services.
o Notify you about new services or products that are related to those already contracted or acquired.
o Process the guarantee of the products purchased from Kavelina.
o Marketing or advertising.
o Commercial prospecting.
In the event that you do not want your personal data to be processed for these secondary purposes, from this moment you can notify us of the above through the following channel:
contacto@kavelina.com
The refusal to allow us to use your personal data for these purposes does not constitute a reason for us to deny you services or products you request or contract with us.
What personal information will we use for these purposes?
To carry out the purposes described in this privacy policy, we will use the following personal information:
- Name
- Nationality
- Email address
- Age
- Job or position held
- Institutional email
How can you access, rectify or cancel your personal information or oppose its use?
You have the right to know what personal information we know about you, what we use it for and its conditions of use (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when it considers that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must submit the respective request through the following means:
You may exercise your rights of access, rectification, cancellation or opposition of your personal data (ARCO rights) directly at Kavelina, located at calle Grieta 148 casa 1 Col. Jardines del Pedregal, Mexico City, Alcaldía Álvaro Obregón, C.P. 01900. If you want to know the procedure for the exercise of these rights, you can send an email to the above address or call 5616560224. To know the procedure and requirements for the exercise of ARCO rights, we put at your disposal the following email addresss:
contacto@kavelina.com
The contact details of the person or department of personal data, which is in charge of processing the requests for ARCO rights, are the following:
1. Name of the person or department of personal data: Alejandra Gallo Puente.
2. Address: 148 house 1 Col. Jardines del Pedregal, Mexico City, Alcaldía Álvaro Obregón, C.P. 01900, country Mexico.
3. Email: alejandra@kavelina.com
You can revoke your consent to the use of your personal information
You can revoke the consent that, if applicable, you have given us for the processing of your personal information. However, it is important that you bear in mind that not in all cases will we be able to attend to your request or terminate the use of your personal details immediately, since it is possible that, due to legal obligation, we may require to continue processing your personal information. Likewise, you must consider that, for certain purposes, the revocation of your consent will imply that we cannot continue providing the service you requested, or the termination of your relationship with us.
What personal information will we use for these purposes?
In order to carry out the purposes described in this privacy policy, we will use the following personal information:
- Name
- Nationality
- Age
- Position
- Institutional email
How can you access, rectify or cancel your personal information, or oppose its use?
You have the right to know what personal information we collect about you, how we use it and share it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification). Moreover, you are entitled to ask it to be removed from our records or databases when you deem it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must submit the appropriate request through the following means:
You may exercise your rights of access, rectification, cancellation or opposition of your personal information (ARCO rights) directly at Kavelina, located at Grieta 148, house 1, Col. Jardines del Pedregal, Mexico City, Alcaldía Alvaro Obregón, C.P. 01900. If you wish to know the procedure for the exercise of these rights, you can send an email to the above address or call 5616560224. To know the procedure and requirements for the exercise of ARCO rights, the following email address is made available to you:
contacto@kavelina.com
The contact details of the person or personal information department, which is in charge of processing the requests for ARCO rights, are the following:
To revoke your consent you must submit your request through the following means:
You have the constitutional right to access and know what personal information we collect, how we use it and share it, as well as to rectify and correct it if inaccurate or incomplete; you are entitled to ask it to be removed from our records or databases when you deem it is being misused, the contract or service relationship has ended, or oppose the way it is being treated for specific purposes. The mechanisms implemented for the exercise of your ARCO Rights, as well as the deadlines, information and documentation that your request must contain must be requested by email: contacto@kavelina.com
To know the procedure and requirements for the revocation of consent, we put at your disposal the following means:
The mechanisms implemented for the exercise of your ARCO Rights, as well as the deadlines, information and required documentation must be requested by email: contacto@kavelina.com
How can you limit the use or disclosure of your personal information?
In order for you to limit the use and disclosure of your personal information, we offer you the following means:
If after having exercised your ARCO Rights before Kavelina through the mechanisms established in this Privacy Policy, you consider that the response has been unsatisfactory or incomplete; presume that your right to personal information protection has been affected by any conduct or action on our part; or have evidence that in the processing of your personal information there is a violation of the provisions set forth in the Federal Law on Protection of Personal information Held by Private Parties, you may file the corresponding complaint before IFAI. For more information visit: www.ifai.org.mx
We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an internet user, as well as to provide you with a better service and experience when browsing our page. We will use the personal information we collect through these technologies for the following purposes:
Kavelina may use these tools to track information on its systems and identify categories of website users by items such as IP addresses, domain, browser type, and pages visited. This information is reported to Kavelina’s Webmaster and may be used to analyze the number of visitors and users of the different areas of the website and thereby ensure its usefulness as a source of effective information.
The personal data we obtain from these tracking technologies is as follows:
- Language preferred by the user
- Region in which the user is located
- User’s browser type
- User’s type of operating system
- Websites visited by the user
- Advertising reviewed by the user
How can you find out about changes to this privacy policy?
This privacy notice may undergo modifications, changes or updates derived from either new legal requirements, our own needs for the products or services we offer, our privacy practices, changes in our business model, or other causes.
We promise to keep you informed about the changes that this privacy policy may undergo, through: www.kavelina.com.
The procedure through which notifications about changes or updates to this privacy policy will be carried out is as follows:
In the event that there is a change in this privacy policy, we will notify you through the website www.kavelina.com or in person at our facilities.
Your consent to the processing of your personal data
I consent to my personal data being treated in accordance with the terms and conditions contained in this privacy policy.
