Skip to content

Delivery policy

How do KAVËLINA’s deliveries work?

  • Deliveries are FREE OF CHARGE  to any address within the Mexican Republic, as long as the purchase made is above $2,000 Mexican pesos. Otherwise, the delivery charges will be calculated depending on the zip code.
  • Orders are processed the day after the purchase order is received. The delivery time (4 to 8 business days) will depend upon the destination of the package.
  • The delivery service provider is selected at the discretion of KAVËLINA.
  • Once your order is generated, you will receive an email (to the email provided in your order) confirming your tracking number and the name of the delivery service provider. With this number, you can track your order at any time from the webpage of said delivery service provider. We ask you not to forget to always check your “junk” or “SPAM” mail box to verify that our mail has not gone to any of these folders. If, for any reason you do not receive our email, please contact us to help you.
  • The shipping corresponding to the first product change (for another size or model) is FREE OF CHARGE; as long as the necessary conditions for the change are met. For second changes, the costs incurred will be covered by the customer. (See RETURNS & EXCHANGES).
  • At the moment, we can only offer free of charge delivery within the Mexican Republic.
  • If the delivery address is abroad, contact us at or by Whatsapp and we will give you a special shipping quote. The delivery cost will depend upon the country from which the purchase is made, and its cost will be covered by the customer. In this case, the prices will be provided  in dollars, both for the products and the shipping. You must bear in mind that depending on the country, there may be certain additional taxes.
  • We ask that in order to speed up the process of sending your product and avoiding setbacks, you take special care when filling in all your data, and verify that all the information is correct before finalizing your purchase.
  • In the event that no one is at your address at the time of delivery and the package has not been received, please contact the delivery service provider; and provide your tracking guide to reschedule a new delivery.
  • In the event that the package is returned to our facilities, and the delivery service provider report says that contact with the customer could not be made, we will send you an email to agree on the new delivery conditions. In this case, the shipping costs will have to be covered by you.
  • Due to the current situation derived from the pandemic, delivery times may be delayed by 2 or 3 business days. We ask you in advance for your patience and understanding if this were to be the case.
  • Although any delivery setback by the delivery service provider is not the responsibility of KAVËLINA, we are here to support you in case of any doubt or claim regarding your shipment. We only ask that you notify us in time so that we can assist you. Send us an email to and we will gladly provide a solution to your problem.